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Customer Reviews

5/5

I thank Danielle for helping us with our car insurance. For answering all my...

I thank Danielle for helping us with our car insurance. For answering all my questions, all my calls and beeing so helpful with us trying to find the best option for us. Thank you for beeing there. I wish you the best.
LF
Luis F
5/5

Melanie was very prompt and always answered questions we had! They also offered...

Melanie was very prompt and always answered questions we had! They also offered much better coverage than other auto and home insurers I looked at.
JK
Jeffrey K
5/5

Melanie was super helpful in making sure I got the best deal on my auto...

Melanie was super helpful in making sure I got the best deal on my auto insurance. She was thorough, kind, and made the entire process a breeze. I highly recommend this place!
Carolyn Balcom
Carolyn B
5/5

I contacted Top Flite when my insurance costs almost doubled. Melanie was very...

I contacted Top Flite when my insurance costs almost doubled. Melanie was very patient with me and worked with closely to address all my needs and bundle and give me as much savings as possible. I would highly recommend them to anyone. In fact, I am having my family reach out soon to get their insurance from them as well.
SG
SJ G
5/5

So impressed with Melanie and the Top Flite Insurance team. We have just moved...

So impressed with Melanie and the Top Flite Insurance team. We have just moved to NC and she couldn’t have been more helpful with the process, and importantly getting us a great rate for auto insurance. Thank you!!!!
Rob Rieger
Rob R
5/5

We have been with Fiona and her team for a few years now, and everything has...

We have been with Fiona and her team for a few years now, and everything has been so smooth! Recently we had a bit of a crisis with a DMV misunderstanding and you would think that Fiona (and her team) were only there to serve us as their sole customer! They jumped into action so quickly, literally dropped what they were doing at the moment, and made sure we had everything we needed to demonstrate our compliance with the DMV and get us whole! These guys are world-class in their customer service! I’m very thankful they have been taking care of us this whole time!!!
Joe Jon Bryant
Joe J Bryant
5/5

Fast service, great rates, easy to work with

Fast service, great rates, easy to work with
Bill Carney
Bill C
5/5

Generally I am an online person, like to do my own research and feel confident...

Generally I am an online person, like to do my own research and feel confident that I found the best option. When my insurance became almost double recently I started my own process. But, whatever I tried, I was pretty much hitting similar numbers. One of my friends recommended “Top Flite”. I became interested to check out the local option and if they find something better, it is a win-win. I contacted Melanie and she took all the details. But, I was planning to buy a new car, which took time. She was always patient and waited couple of months to make sure I am comfortable and ready to start finding the best option. And, Melanie found a great option which never showed up for me. So, in couple of hours we are all set. I got all my queries answered, coverages adjusted, pros/cons/pitfalls explained and felt that I got the best deal. Later I received a package with one copy of insurance document for each car in nice plastic sleeves to keep in the car. Icing on the cake indeed. Thank you Melanie and Top Flite for helping me with my insurance need.
Amitava “Amit” Bera
Amitava Bera
5/5

I was looking for a carrier with better rates for my home and auto insurance...

I was looking for a carrier with better rates for my home and auto insurance and Melanie DeFranco delivered. Very happy with my experience. Would highly recommend Melanie and Top Flite Insurance Agency.
DR
Debra R
5/5

Excellent service! Timely emails and callbacks. Melanie was extremely helpful...

Excellent service! Timely emails and callbacks. Melanie was extremely helpful in navigating a change of insurance companies and answered all my questions. I’ve never used an agent before and I’d highly recommend this business.
Susan Williams
Susan W
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