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Meet Our Team

Fiona Swaenepoel headshot

Fiona Swaenepoel

Owner of Top Flite Insurance Agency

As the owner of an independent insurance agency since 2009, Fiona is proud to provide personalized coverage solutions to meet the unique needs of our clients.  With over 25 years of experience in the insurance industry, she specializes in Property & Casualty and Life Insurance, offering comprehensive protection for auto, home, business, and more.  Fiona began her career at Safeco Insurance Company, where she held key roles in sales and management before starting her own agency.

Fiona is passionate about building long-term relationships and ensuring clients receive the best possible protection and guidance for their insurance needs. At Top Flite, we take pride in delivering a client-first approach, whether it’s for families, individuals, or businesses.

When not serving clients, Fiona enjoys spending time with her husband Dan, their two daughters, and their sweet yellow lab.  She is also active in the community, volunteering with the Waxhaw-Weddington Rotary Club and supporting local events like Waxhaw Coffee Cruisers car club and Waxhaw youth softball.

Melanie DeFranco

Melanie DeFranco

Licensed Agent - New Client Specialist

Melanie is a dedicated New Client Specialist, passionate about guiding our newest clients through their onboarding journey.  With her keen understanding of client needs and a proactive approach, she ensures a smooth transition and sets the foundation for successful partnerships. Melanie is known for her exceptional communication skills and personalized support, making her an essential resource for clients as they navigate our services. Her commitment to excellence and client satisfaction drives her to go above and beyond, ensuring that every new client feels valued and well-supported.

Danielle Major Headshot

Danielle Major

Licensed Agent - Client Relations Specialist

Danielle is an invaluable member of our team, dedicated to ensuring an exceptional experience for all new clients. With a passion for building strong relationships, she excels at understanding client needs and delivering tailored solutions that drive success. Her proactive approach and commitment to outstanding service not only enhances client satisfaction but also fosters long-lasting partnerships. Danielle’s enthusiasm and expertise make her a vital asset in our mission to provide unparalleled client support.

JC Flauta Headshot

JC Flauta

Administrative Assistant

JC has been an integral part of our team, providing exceptional administrative support and ensuring smooth day-to-day operations. With a keen eye for detail and a passion for organization, he efficiently manages client communications, policy and data processing, and provides us with technical assistance.  JC is dedicated to supporting both our team and our clients, ensuring that everyone’s needs are met promptly and professionally.

We Want Your Opinion!
Customer Reviews
5/5

I am grateful that I have connected with such an great insurance agency. Fiona...

GG
Grateful G
5/5

Fiona provides a phenomenal service, she is very detailed, thorough and...

Anait Balasanyan
Anait B
5/5

Very knowledgeable and honest! Definitely will recommend you to my friends and...

AB
Armen B

Always responsive in a timely manner and helpful with questions and needs.

Anonymous

Always available to make changes, answer questions.

Anonymous