Customer Reviews

Fiona Swaenepoel is one of the most responsive, consultative, and competent Insurance professionals I have had the pleasure of engaging for my family’s financial protection needs. Her customer-centric approach and service are the benchmark others should strive to achieve. I will recommend and endorse her agency to my network.

Fiona Swaenepoel is one of the most responsive, consultative, and competent Insurance professionals I have had the pleasure of engaging for my family’s financial protection needs. Her customer centric approach and service are the benchmark others should strive to achieve. I will recommend and endorse her agency to my network.

Moving is never easy, especially when moving to another state. However, Fiona Swaenepoel with Top Flite Insurance, Inc. made us feel at home and treated us like a friend. In addition, she responded in a timely manner whenever we had a question regarding insurance and inquiries we had concerning other local services.

The whole experience was great from start to finish. I received nothing but excellent service with a sense of urgency. I needed Home, Auto, and Umbrella placed same day and Fiona got it done in about 90 minutes! She answered many of my very specific questions with ease which gave me confidence that she knows what she’s doing. I highly recommend anyone to come here who is looking for the best service and great rates.

Fiona was highly recommended to us – always a good starting point. We found her to be downright personable , warm & friendly. Every option for our auto and home insurances were thoroughly explained. Whenever a question or need arose during the process, she was extremely prompt in returning our correspondence and followed-up to ensure we were satisfied. As a result, the transition from our previous insurance provider was seamless and easy. We just can’t say enough positive things about Fiona and our experiences with her!

The personal and professional service provided was very much appreciated

Fiona always answered my questions, was available any time I needed help and went above and beyond to get me the best rates for my situation.

Ease in getting quotes and documentation. Great customer service.

We gave Top Flight a chance because of Fiona. She promised to take good care of us. After 15 years loyal to Liberty Mutual, they just don’t care. Too bad. We are hoping for a better experience with a local agent. TY, Paul and Colleen Brooks

I trust that Fiona will look out for my best interest. I appreciate her knowledge and guidance.. Fiona is the best!!