Customer Reviews

Great customer service!! Got exactly what I needed! Fiona was very patient as I worked through my move from another state!!!

Top Flite was the 7th company I called to get Home Owner’s Insurance quotes. I wish I wouldn’t have wasted 3 hours on the phone with the first 6 … I should have just started and ended with calling Top Flite! Fiona was hands-down the most helpful and educating person I spoke with to get me the right policy for our needs. Extremely competitive pricing, especially considering a policy placed with Erie (the best)! After having spoken with 6 different call center reps for quotes, the “lightbulb” also turned on in my mind about just how great the difference is of the pleasure to now have a Local Agent!!!

I love that Fiona is a local agent and that I can walk into her office anytime for information or with questions. Fiona took time to research all my insurance options and was willing to sit and discuss what options were best for our family and why. With Fiona you receive a level of personal care and service you just do get with other agents…Thank you!

Fiona is extremely knowledgeable about various types of insurance, guides her clients towards the correct coverage amounts for their needs, and is very responsive to questions. A true professional!

Fiona was extremely helpful from start to finish. Not only did she get my family a better rate, she did it with such ease and professionalism. I highly recommend Fiona at Top Flite Insurance Agency! Thank you, Fiona, for making the transition so smooth!

Fiona Swaenepoel is one of the most responsive, consultative, and competent Insurance professionals I have had the pleasure of engaging for my family’s financial protection needs. Her customer-centric approach and service are the benchmark others should strive to achieve. I will recommend and endorse her agency to my network.

Fiona Swaenepoel is one of the most responsive, consultative, and competent Insurance professionals I have had the pleasure of engaging for my family’s financial protection needs. Her customer centric approach and service are the benchmark others should strive to achieve. I will recommend and endorse her agency to my network.

Moving is never easy, especially when moving to another state. However, Fiona Swaenepoel with Top Flite Insurance, Inc. made us feel at home and treated us like a friend. In addition, she responded in a timely manner whenever we had a question regarding insurance and inquiries we had concerning other local services.

The whole experience was great from start to finish. I received nothing but excellent service with a sense of urgency. I needed Home, Auto, and Umbrella placed same day and Fiona got it done in about 90 minutes! She answered many of my very specific questions with ease which gave me confidence that she knows what she’s doing. I highly recommend anyone to come here who is looking for the best service and great rates.

Fiona was highly recommended to us – always a good starting point. We found her to be downright personable , warm & friendly. Every option for our auto and home insurances were thoroughly explained. Whenever a question or need arose during the process, she was extremely prompt in returning our correspondence and followed-up to ensure we were satisfied. As a result, the transition from our previous insurance provider was seamless and easy. We just can’t say enough positive things about Fiona and our experiences with her!